Jakarta, November 30, 2012 – In response to the market demand for travel protection, PT Citilink Indonesia (Citilink), subsidiary of PT Garuda Indonesia, Tbk., a low cost airline (LCC), launched its new service – Citilink Shield, a travel insurance solution providing maximum protection for Citilink passengers. The product launch was marked with a signing ceremony between Citilink and PT. Chartis Insurance Indonesia (Chartis) held in the Head Office of Citilink at Citicon Tower, 16th fl, West Jakarta.Citilink Shield is a travel insurance service specially designed with features and benefits from Chartis Travel Guard which provides 24 hours / 7 days a week coverage for any unforeseen events such as flight cancelation, flight delay, lost baggage and others.
“We launched Citilink Shield in response to our loyal passenger needs for their maximum convenience during their trip. As part of our commitment in providing best services for our passegers, we are establishing a partnership to launch Citilink Shields with Chartis, a leading general insurance provider in Indonesia and throughout Asia Pacific especially for travel insurance,” said Arif Wibowo, CEO PT. Citilink Indonesia during the launch ceremony.
“This service will give more added value for Citilink passengers and also encourage us to improve our on-time performance and ground handling service, so we can minimize any unpleasant events,” he added.
“We believe every customer needs protection anytime and anywhere so they can enjoy their journey and have peace of mind. With more than 40 years experience in the insurance industry, we are very pleased to bring our Insurance expertise and support to this reputable airline, Citilink, by providing Chartis Travel Guard’ features and benefits to Citilink Shield,” said Mike Blakeway, President Director Chartis Indonesia.
“This partnership shows our commitment to Indonesia’s business growth through the provision of high quality services and product solutions for our customers,” added Mike.
With premium amounts starting from IDR18,000 , passengers will receive financial compensation if there is a flight delay within stated periods. Such as for 6 hours delays, Citilink passenger will get compensation up to IDR450,000/hours. For lost or broken baggage, passenger will received up to IDR5,500,000. Citilink Shield also provides coverage if there is sick or illness during the trip, accident and flight cancellation.
“Passenger with return ticket will get protection start from check-in until their back to their return city, while for one-way ticket, the protection will applied from check-in until they leave the airport in destination city,” said Arif.
Every passenger can purchase Citilink Shield through online ticket booking in www.citilink.co.id. This service is provided for all Citilink passenger from 2 to 75 years old, domestic flight and international flight that will be provided in the future.
Citilink’s continuous improvements to increase their services have been recognized through several awards: Indonesia Travel and Tourism Foundation for category Leading Low Cost Airline 2011/2012; category Best Overall Marketing Campaign in The Budgies and Travel Awards 2012; and the latest awards is Service To Care Award 2012 for Airlines category from Markplus Insight.More information: www.citilink.co.id.
About Citilink
Citilink is a subsidiary company of PT Garuda Indonesia (Persero) Tbk., that serves the low cost carrier market. Citilink provides domestic flights adopting world-class LCC practices. Based in Jakarta and Surabaya, Citilink serves 88 flight frequencies daily from Jakarta and Surabaya to Batam, Banjarmasin, Denpasar, Balikpapan, Medan, Padang, Ujungpandang, and Lombok. For further information about Citilink please visit www.citilink.co.id and Citilink fanpage on Facebook (Citilink) and Twitter (@citilink).
About Chartis Indonesia
PT Chartis Insurance Indonesia (Chartis Insurance Indonesia) was officially established on 1 April, 1970 in the name of PT Asuransi AIU Indonesia. Chartis Insurance Indonesia is the subsidiary of Chartis Inc. In the past 40 years, Chartis Insurance Indonesia has expanded its presence in Indonesia providing distinctive insurance products, services and innovative risk management solutions. With in-depth local expertise in the Indonesian market and extensive global network, Chartis Insurance Indonesia provides policies for personal accidents, overseas travel accidents, automobile, property, marine and commercial/financial liability coverage to both corporate and individual customers.
The Chartis insurers are leading general insurers in the Asia-Pacific region with more than 4,700 employees across 14 countries. Chartis has a well-balanced product portfolio for consumer and commercial clients. For consumers, Chartis focus on insurance products such as auto, home, travel, health, lifestyle and personal accident. For commercial partners, Chartis offer products focused on commercial auto, global and major risks, single and special risks, corporate travel, group personal accident and group global health.
Globally, Chartis is a leading property-casualty and general insurance organization serving more than 70 million clients. With one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence.
Leave a Reply